Customer Agreement Form

By signing this agreement you agree to following:

Any work agreed at the handover and recorded on the job card to be carried out. A copy of the Job card will attached to the form. 

Any work to be carried out to the agreed quote where applicable.

We follow a fault finding process and guides using data and test results gathered from the vehicle systems, and therefore base repair steps on this. Although checks and diagnosis are carried out no 100% guarantee is given that the fault will be rectified or other faults are hidden or masked by current/ different issues and may require further work or diagnosis. 

The quote given is based on the repairs quoted and does not include issues that arise from seized or worn components when accessing replacement parts or repair. These would be an extra cost.

Any software updates are carried out following correct procedures. Each update carries a small risk that a file or component may become corrupt or fail. Therefore any update is at the owners risk and no liability is taken by EV Autocentre

All parts and labour are covered by a 12-month warranty, unless otherwise specified. This warranty is provided on-site, and any warranty-related work must be performed at our facility. Accordingly, the vehicle must be returned to us for assessment and repairs.

Payments

• Card payments over £1000 may be subject to a surcharge of 3% + VAT
• Bank transfer and cash payments free of charge
• Payments will not be taken over the phone
• American Express not accepted